Biller/Insurance Collector - Patient Accounts (40 hour/1st shift)

Job Title: Biller/Insurance Collector

Department: Patient Accounts

Position Type: Staff

Hours/Week: 40

Shift: 1st

Weekends Required: No

Posted: 01/17/2017

Job Summary

Under the supervision of either the Patient Accounts Manager or Credit/Collections Manager is responsible for patient billing by reviewing patient account registration information and ensuring the accuracy and completeness of data and processing billing forms in a timely manner, according to financial class requirements. Processes coordination of benefits; receives and answers billing related questions, follows through until payment, zero balance, or transfer to self-pay status is complete. Resolves credit balances to zero balance.

Essential Responsibilities

  • Reviews patient account registration information and ensures the accuracy and completeness of data in order to avoid billing errors, or delays in payment.

  • Processes billing forms, or transactions in a timely way, according to financial class requirements. Completes all related forms and forwards them to insurance companies or governmental payors.

  • Monitors status of outstanding accounts and identifies those requiring late charge postings. Identifies those accounts that are past due, and follows-up for payment to third party payors, patients, or others. As required processes refund transactions to insurance companies, governmental payors, or others for overpaid accounts.

  • Receives and answers inquiries from patients, insurance companies, physician offices, and other appropriate parties.

  • Prepares and maintains billing files, records and prepares activity reports.

  • Performs special projects as assigned.



  • High school diploma or equivalent required, business school or business college preferred


  • Six months of health care business office experience with emphasis on previous billing/collector experience preferred.

  • UB-04 Hospital claim experience preferred.

  • Knowledge of medical terminology preferred.

  • Knowledge of health care insurance preferred.

Day Kimball Healthcare is a non-profit, integrated medical services provider comprised of Day Kimball Hospital, healthcare centers in Danielson, Dayville, Plainfield and Putnam, Day Kimball HomeCare, Hospice & Palliative Care of Northeastern CT, Day Kimball HomeMakers, and Day Kimball Medical Group. Its service area includes Northeast Connecticut as well as nearby Massachusetts and Rhode Island communities. Day Kimball Healthcares comprehensive network offers more than 1,400 employees including nearly 300 associated, highly-skilled physicians, surgeons and specialists. Its website is daykimball.org.

Day Kimball Healthcare is an Affirmative Action / equal opportunity employer committed to providing equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.

Day Kimball is a smoke free campus.

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